CONTACT US

Need assistance?

Please send us an email and someone will respond to you as soon as possible. 

[email protected]

Subscription Cancellation Policy

 

  1. What to Know About Cancellation:

    • You will immediately lose access to your subscription product upon a cancellation.
    • Content you have paid for will not be available in your library for download after cancellation.
    • To receive a download link for your paid for content, please email us at [email protected]. Links expire after 6 weeks, and a $30 fee applies for any new links if content is not downloaded within that time.

  2. Important Note on Content Access:

    • All subscription product content is made available on the first of each month.
    • Download links for content will only be provided for the number of months you have paid for in full at the time of your cancellation.
    • Your full payment is considered made AFTER the first of each month.
    • If you cancel before the next scheduled payment, you will only have access to content that has been paid for up to that date.
    • Content received prior to your payment being processed for a given month will not be available for download after cancellation.

     3. Where to Cancel Your Subscription

     You can manually cancel your subscription from inside your account:

  • Log in to your account HERE.
  • Click on your Avatar from the top right of the page header.
  • Select Settings from the dropdown.
  • Click Billing Info in the top right of the page.
  • Select which Active Subscription you want to cancel by selecting the ... button to the right of the title as seen in the image below

Cancellation menu

Refund and Return Policy

Can I return Dain Kajabi Digital Products?

No, digital products are not eligible for returns or for refunds.